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Home // Our Practice // Our Policies

Our Policies

Welcome to Key Laser Institute for Aesthetic Medicine, a skin rejuvenation and cosmetic dermatology practice in Portland. We are committed to providing you with the highest quality care for your skin’s wellbeing. In order to serve you most effectively, we have outlined our patient’s financial responsibilities and ask you to please review the following policies carefully. Your signature is required to receive treatment.

Our Fees

Treatment consultation fees will be applied towards your first treatment if that treatment is completed within 60 days of your consultation appointment. Exceptions to this consultation credit are injectable treatments, tattoo treatments, skin care consultations, and products. Any fees discussed with us before your consultation visit are considered estimates only, and are subject to modification following your consultation. You will be given an individual treatment plan with fees, valid for a period of 60 days. Thereafter, our fees are subject to change, and may vary based upon individual treatment plans as initiated by Dr. Douglas J. Key, cosmetic dermatologist in Portland, Oregon, in the best interest of the patient.

All appointments require a deposit to hold the agreed date and time. Please refer to the schedule below:

Payment Schedule Policy
$250.00 deposit for all injectable filler treatments due at time of scheduling
50% of fee as deposit at the time of scheduling on all other procedures and remaining 50% on scheduled procedure date

Special Pricing Offers

Special offers, promotions, and coupons are not combinable or valid with any other offer.

Payment Options

We accept Visa and Mastercard credit/debit cards, personal/cashier checks with valid identification, or cash. Business checks are not accepted. We will assess a $50.00 fee for any check returned to us for reason of non-sufficient funds (NSF).

We offer access to low- to no-interest patient financing options through CareCredit Healthcare Finance. A CareCredit® card is designed specifically for your health and beauty needs. CareCredit can help you move forward with getting the procedure you’ve always wanted and it’s easy to apply. With convenient monthly payment options, no up-front costs and no prepayment penalties you can get your procedure sooner.

Insurance

Due to the fact that most treatments are considered elective and/or cosmetic in nature, we do not accept or bill insurance companies.

Cancellations, Rescheduling, and No-Shows

Non-Surgical Appointments

In consideration of those patients waiting for appointments, we require notification of cancellation or the need to reschedule an appointment. If you fail to notify us of your cancellation or need to reschedule less than 2 business days prior to your appointment date, you will be charged a $250 cancellation fee.

Surgical Appointments and any Procedures performed by Dr. Key

Due to the additional planning and resources required for these appointments, please note following cancellation policy:
  • 22 or more days prior to your scheduled procedure date will result in a 10% loss of your deposit
  • 15 - 21 days prior to your scheduled procedure date will result in a 25% loss of your deposit
  • 8 - 14 days prior to your scheduled procedure date will result in a 75% loss of your deposit
  • 7 days prior to your scheduled procedure date will result in a 100% loss of your deposit

Prepaid Appointment Cancellation Fee

Notice of less than two (2) business days will result in 25% loss of your deposit.

Refunds, Cancellations & Exchanges

Key Laser Institute services and products are non-refundable. We do not exchange or refund the purchase price of skin care or make-up products. We cannot issue refunds or exchanges for any prescription products.

If you require further information, please contact Patient Services at 503-291-1953 or send an email.