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Our Policies

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Our Fees

If your consultation is with Dr. Key today, the fee is $100.00. This payment will be applied towards your first treatment if that treatment is completed within sixty (60) days of your consultation appointment. Exceptions to this consultation credit are injectable treatments, tattoo treatments, skin care consultations and products. Any fees discussed with us before your consultation visit are considered estimates only, and are subject to modification following your consultation. You will be given an individual treatment plan with fees, valid for a period of sixty (60) days. Thereafter, our fees are subject to change, and may vary based upon individual treatment plans as initiated by Dr. Douglas J. Key in the best interest of the patient.

Fees for all treatments are paid in advance. Please refer to the schedule below:

Payment Schedule
Non-Surgical Procedures	100% of fee on day of treatment
Surgical Procedures	50% of fee as deposit at the time of scheduling; remaining 50% of fee 14 days prior to scheduled procedure date

Payment Options

We accept Visa and Mastercard credit/debit cards, personal/cashier checks with valid identification, or cash. Business checks are not accepted. We will assess a $50.00 fee for any check returned to us for reason of non-sufficient funds (NSF).

We offer low- to no-interest patient financing options through CareCredit and CapitalOne Healthcare Finance. You will find helpful information at:

http://www.carecredit.com/cosmetic/. You may also contact CareCredit directly at (800) 677-0718.
http://www.capitalonehealthcarefinance.com/cosmetic/. You may also contact CapitalOne by calling (877) 559-5050.

Insurance

Since the majority of our treatments and services are performed on an elective basis and are considered cosmetic in nature, we do not accept or bill insurance.

Cancellations, Rescheduling, and No-Shows

Non-Surgical Appointments

As a courtesy, we make every effort to remind you of your appointment using the information you have provided us (telephone number and email address). However, in consideration of those patients waiting for appointments, we require notification of cancellation or the need to reschedule an appointment at least two (2) business days prior to your scheduled appointment. If you fail to notify us of your cancellation or need to reschedule within 48 hours of your appointment date, you will be charged a $250 cancellation fee. This cancellation / no show policy applies to all scheduled non-surgical treatments, including "pre-paid" appointments.

Surgical Appointments

Because surgical appointments require additional planning and resources, please note following cancellation information:

22 or more days prior to your scheduled procedure date will result in a 10% loss of your deposit
15 - 21 days prior to your scheduled procedure date will result in a 25% loss of your deposit
8 - 14 days prior to your scheduled procedure date will result in a 75% loss of your deposit
7 days prior to your scheduled procedure date will result in a 100% loss of your deposit

Exchanges

Key Laser Institute services and products are non-refundable. If you cancel your procedure with adequate notification, we can offer exchange credit that may be applied toward any of Key Laser Institute's services. We do not exchange or refund the purchase price of skin care or make-up products. We cannot issue refunds or exchanges for any prescription products.

If you require further information, please contact Patient Services at 503-291-1953 or send an email. Thank you and Welcome to the Key Laser Institute!