New Patients
Your Consultation
At Key Laser you always have choices. For your first visit you can choose to have a private consultation with either Dr. Douglas Key or one of our licensed Medical Aestheticians.
During your consultation you will have the opportunity to discuss your areas of concern and your goals for treatment. We will ask questions about your at-home skin care routine, medications that you are currently taking, as well as any allergies you may have.
We ask that you arrive with a clean face or remove any makeup prior to your consultation. By the end of your appointment, a member of the consultation team will have prepared a personalized treatment plan, and will be happy to review it with you.
There is no fee for a consultation with our licensed Medical Aestheticians.
If you find yourself running late, simply call Patient Services at 503-291-1953, and we will make every effort to accommodate you. If you arrive more than 15 to 20 minutes late, your appointment may need to be rescheduled.
Because of our concern for the safety of your children and your comfort, we ask that you please refrain from bringing children under the age of 16 to your consultation unless they are scheduled for an appointment.
We look forward to your visit to Key Laser.
Our Policies
We are committed to providing you with the highest quality care. In order to serve you most effectively, we have outlined our patient’s financial responsibilities and ask you to please review the following policies carefully. Your signature is required to receive treatment.
Our Fees
Currently, we are waiving our consultation fee of $100.00 for meeting with Dr. Key. Our consultations are free for anyone who walks in our doors, regardless of what treatment you’re interested in.
Special Pricing Offers
Special offers, promotions, and coupons are not combinable or valid with any other offer.
Your Payment Options
We accept Visa, Mastercard and American Express credit/debit cards, personal/cashier checks with valid identification, or cash. Business checks are not accepted. We will assess a $50.00 fee for any check returned to us for reason of non-sufficient funds (NSF).
We offer access to low interest patient financing options through CareCredit Healthcare Finance. A CareCredit card is designed specifically for your health and beauty needs. CareCredit can help you move forward with getting the procedure you’ve always wanted and it’s easy to apply. With convenient monthly payment options, no up-front costs and no prepayment penalties you can get your procedure sooner. You may also contact CareCredit directly at (800) 677-0718.
Cancellations, Rescheduling, and No-Shows
Treatments with a Licensed Medical Aesthetician
In consideration of those patients waiting for appointments, we require notification of cancellation or the need to reschedule an appointment. If you fail to notify us of your cancellation or need to reschedule less than 2 business days prior to your appointment date, you will be charged a $250 cancellation fee.
Treatments with Dr. Key
Due to the additional planning and resources required for these appointments, please note the following cancellation policy:
- 22 or more days prior to your scheduled procedure date will result in a 10% loss of your deposit
- 15 – 21 days prior to your scheduled procedure date will result in a 25% loss of your deposit
- 8 – 14 days prior to your scheduled procedure date will result in a 75% loss of your deposit
- 7 days prior to your scheduled procedure date will result in a 100% loss of your deposit
Refunds, Cancellations & Exchanges
All Key Laser services and products are non-refundable. We do not exchange or refund the purchase price of skin care or make-up products. We cannot issue refunds or exchanges for any prescription products.
If you require further information, please contact Patient Services at 503-291-1953.